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Online
Enjoy the convenience of placing an order directly on the TheCstoreEstore's website 24/7/365. Our shopping process is guaranteed to be secure and your information will be kept private. As you browse the site, simply enter the quantity desired and click the "Add to Cart" button to the right of any product you wish to purchase. When you are ready to place your order click on the Shopping Cart link. Then, click on "Checkout" and the shopping cart will guide you through the remaining steps.

By Mail
If you need to send payment by check or purchase order, we are more than happy to accept orders by regular mail. During the checkout procedure, click on the "offline payment option". Print the form and complete it. You may mail it with credit card number, check, cashier's check or money order to:

Cademan Enterprises, LLC
2206 Valencia Dr.

Sarasota, FL. 34239

Please make checks payable to: CADEMAN ENTERPRISES, LLC

Orders will be processed within 48 hours of receipt of payment.  For same day processing a $100.00 charge will be added to your order.

Once an order has been shipped, you may request an email with a shipping tracking number and link to the shipping service's website (if available).  Click on the shipping link in the email and enter the tracking number in the appropriate place.  If you have any problems tracking an order or if you cannot receive email please call us for assistance and additional information.

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Easy-Stak Merchandisers

Shipping costs will be calculated by weight and shipping address at the checkout screen of the shopping cart.  You may place and order and proceed to checkout to determine shipping cost before actually submitting the order.  You may always back out of the order and delete any items you have in your shopping cart. 

Overhead and Undercounter Cigarette Racks

Due to the occurrence of damage overhead cigarette racks will not be shipped via UPS or 

Fed Ex.  These units are shipped on a common freight carrier.   NOTE: The Pallet Rates shown on the Shipping Rate Chart  are for orders consisting of 1-3 overhead cigarette racks.  For orders of 4-6 you must calculate the pallet rates x 2, etc. Your online order will display $0.00 for shipping at checkout.  However, the shipping rates as listed in the Shipping Rate Chart  will be added to your online order after it has been received by our sales associates and a new paid receipt will be emailed to you showing the added charges.  By submitting your order at the checkout page on this website you hereby acknowledge and agree to pay the added costs for your delivery zone.

Shipments outside the Continental United States.

Shipments outside the Continental United States must be quoted by our sales department.  We request shipping quotes directly from the factory or distributor that a particular item comes from in order to get you the lowest freight cost.  Since our network of distributors extends worldwide many times items will ship from the warehousing facility nearest to the "ship to" location.  This helps reduce cost even further.  A handling charge is added to the shipping charges only in order to cover merchant costs of processing the freight charges.  Some items may not be combined into one freight package since they may not be shipped from the same location.

After receiving a freight quote from our sales department you may either order the product by phone or return to our website and purchase the item online.  Please note that your online order will NOT include shipping costs for products shipped via common freight carrier. The shipping charges quoted to you will be added once we receive your order.

Click here to request a shipping quote.  Please have the SKU number of the item(s) you are requesting pricing for.

Most of the products we sell ship directly from the manufacturer within 3 to 5 business days from date of our order. The average time of arrival will depend on the manufacturer, size of product and/or shipping service, but items will usually arrive 7 to 14 business days after an order is placed. Exceptions, such as freight items or items that are made to order may take longer and will be noted on the item page. 
 

At times our manufacturers may run out stock of a certain item and we may not know it until we place your order with them.  Since we will not process your order until your payment has been received it may be that we'll have received payment for an item that is out of stock or backordered.  In that situation, we will contact you and inform you of the estimated date you order will be in stock and at that time you may choose to wait for the product to come into stock or cancel your order with a full refund.

Shipping charges are determined by the size, weight of the product you are ordering and the shipping address you enter at the checkout page based on current FedEx rates.    If you are ordering an item that must be shipped via freight carrier, the shipping charge will register as $0.00.  You may continue the checkout procedure and when complete a sales representative will contact your regarding shipping options and price.  If you would like a shipping quote prior to your purchase please call us at 1-866-630-2100 or email Sales@cademanenterprises.com.  

See also How do I determine shipping charges for a particular item?

Shipping Charges
Items ordered will be shipped within the continental U.S.A only unless other arrangements have been made. Shipping charges are determined by the size and weight of the product you are ordering as well as shipping method and shipping address.

Average Shipping Times
Most products ship directly from the manufacturer within 3 to 5 business days of our order. The average time for arrival is 7 to 14 business days. Exceptions, such as freight items or items that are made to order, are noted on the individual product pages. Express shipping is also available.

Alaska & Hawaii and Shipments outside the Continental United States
 

Click here to request a shipping quote.  Please have the SKU number of the item(s) you are requesting pricing for.

Shipping Multiple Items
Multiple items ordered from TheCstoreEstore may arrive at different times. When you order products with the same brand name they will usually arrive on the same date. Products ordered from different vendors may arrive on separate dates and incur separate shipping charges.

Freight Shipping
Products shipped by freight include must be received at a place of business. This means that the freight company will not unload an item(s) from the truck nor bring an item inside your place of business. If available, white glove service will be marked on the individual product pages and the freight company will set up an item for you in your home or office. Liftgate service is available upon request for an additional charge of $100.  Freight shipments to a non-commercial or residential address will be subject to a $75.00 service fee. 

Returns and Restocking
There is a  30% restocking fee for undamaged and non-defective item returns within 21 business days of shipment. This covers the cost charged to us by the manufacturer each time we must send back a non-defective piece of merchandise without replacement.  There are no returns of custom orders and orders shipped outside the United States.

P.O. Boxes Shipping
We are sorry, but we cannot ship to post office boxes at this time. If you place an order and list a PO Box in your "ship to" address, we will contact you for a different address. If we do not receive a response from you within 48 hrs, we will cancel your order. 

International Shipping
Please Click here to request a shipping quote  or contact us to make arrangements to ship outside the continental United States prior to ordering.  Please have the SKU number of the item(s) you are requesting pricing for.  All payments must be made in USD and may be made by wire transfer.  All order must be prepaid.  Items will not ship until payment has cleared our bank.

While every effort is made in packing and correctly filling your order, occasions will arise where a package is lost or damaged in transit. To insure your order is received complete and undamaged, we recommend the following:

1. Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves.

2. Verify the number of packages delivered with the packing slip provided. 

3. Unpack your order immediately and inspect for hidden or concealed damage.

4. Should any damage be discovered, retain the shipping carton and any inner packaging, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 5 days of delivery.

Then contact TheCstoreEstore Customer Service toll free at 1-866-630-2100 to inform us of the situation. Please have your order number, shipping information and tracking number ready to assist us in this process.

Do not receive a damaged package from a freight or parcel company.  

Do not attempt to return any item to without a prior written authorization. Unauthorized returns cannot be processed.

It is our sincere desire that you be satisfied with your purchase. Therefore, we request that you carefully read our warranty and return policies and contact us by phone or email to clarify any questions you have BEFORE making your purchase.

New Equipment Returns

If you are unhappy with your new equipment purchase when it is delivered, simply return it to us unused within 21 days from the shipment date in the original packaging with our written authorization form enclosed.  To qualify for return, ALL items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Do not mark or deface original manufacturer containers in any manner. We will not accept returns if the packaging is not in original condition, or if we receive your request for return after 21 days from the original ship date.  For non-defective items that are returned or refused, there will be a  30% restocking fee and return shipping charged to your account. If an item is covered under a manufacturer's warranty, we will assist you in acquiring necessary repairs and/or replacement of your item from the manufacturer. Please contact us for a return authorization of any new item that arrives defective and is not covered under manufacturer's warranty or if you receive an item in error.

Do not attempt to return any item without a prior written authorization. Unauthorized returns cannot be processed.

You may receive a return authorization by clicking here and filling out the form.

Please allow up to two weeks after we receive the item(s) to process the appropriate credit. On occasion, your financial institution may take an additional 8 days to reflect a credit to your account.

If your order has not yet shipped, you may cancel the order by calling 1-866-630-2100.

Reimbursement of Shipping Charges for Returned Merchandise

Although we do all we can at to ensure that the right product arrives at your doorstep in perfect condition, sometimes something goes wrong and an item must be returned. If a purchase arrives defective or in error, you will not be charged for return shipping. If the item is not defective, we will require that you pay the cost to return it to us. Original cost of shipping of any item will be refunded to buyer only when an item has been received in error or is defective and only according to the terms and conditions on this page. 

If you have any questions, would like to check the status of a return, or have refused an item, please email sales@cademanenterprises.com or contact a sales representative at 1-866-630-2100

To make your shopping easier, we offer several payment options. For credit card purchases, we accept:

• Master Card

• Visa

• American Express

• Discover

Or, you may pay for your purchase by:

• Personal Check

• Cashier’s Check  

• Money Order

Orders shipped outside the Continental United States:

• Wire Transfer

Please do not send cash. If you’d like to pay by a method other than credit card or check, please contact us.  Also, for your own security DO NOT send credit card information via email.  You must use our shop checkout or contact us and we will direct you to a secure check out page.

Because we expect your order to ship within 3-5 business days of our order, your credit card will be charged immediately upon placing an order with us. 

At times our manufacturers may run out stock of a certain item and we may not know it until we place your order with them.  Since we will not process your order until your payment has been received it may be that we'll have received payment for an item that is out of stock or backordered.  In that situation, we will contact you and inform you of the estimated date you order will be in stock and at that time you may choose to wait for the product to come into stock or cancel your order with a full refund.

We are happy to answer any questions or address problems you might have with your order.
For an immediate reply please contact sales@cademanenterprises.com or call 1-866-630-2100 and leave a message and one of our sales representatives will return your call in a timely fashion.

Florida residents are subject to a 7% sales tax and Nevada residents are subject to an 8.1% sales tax that will be added to any order shipped to those states. 

We are committed to earning the trust of all our customers. When you submit sensitive information via TheCstoreEstore website, your shopping safety is protected both online and offline.

Our site has earned the designation of Comodo Authentic Site. We guarantee that with each purchase you make, any personal information you provide is completely private. Our secured server uses the latest industry standard encryption software (SSL) to protect your personal information. It encrypts your credit card information so that it cannot be read as the information travels over the Internet. When you see the "S" in HTTPS:// in your URL during the checkout process, you’ll know the site is in secure mode. In addition, the servers we store personally identifiable information on are kept in a locked environment.

We are doing everything in our power to protect your financial security. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent billing as a result of shopping at TheCstoreEstore, we will cover your liability up to $50. This applies ONLY if the unauthorized use of your credit card resulted through no fault of your own while using the our secure server. You must always notify your credit card provider in accordance with their reporting rules and procedures.

While we use SSL encryption to protect sensitive information online, we also protect user information offline. All of our customer information is restricted within our offices. Only employees who need it to perform a specific job are granted access to personally identifiable information. Your safe shopping is our goal!

If you have any questions about the security of our website, or feel your credit card security has been compromised in any way, please contact Jim Richards or call 1-866-630-2100

New equipment is warranted by the respective manufacturer and is subject to their terms and conditions. We offer NO additional warranty of any kind.  If you have questions about new equipment warranty please contact us before you buy.